Patient FAQs: Receiving Results Electronically

Getting Started

back to top

How do I get started?

Getting started is easy. You will need to do three things.

  1. Create an account with Quest Diagnostics.
  2. Link with your physician. There are two ways to link to your physician: Ask your physician to provide you with a secure PIN, or visit a Patient Service Center* with a lab order and provide us with your email address. We'll send you an email to let you know if your physician is participating and what you should do next. If you have more than one physician, and want to receive results from them, you will need to create a link with each physician office.
  3. Create an account with one or more health management services and start viewing your results.

back to top

I don't have a Quest Diagnostics Account. How do I create one?

There are three ways to create a Quest Diagnostics Account.

  1. Take your next lab order to a Patient Service Center* and give us your email address. After your visit, we'll send you an email. Click on the link to complete your account set-up, OR
  2. Receive a PIN letter or email from your physician and follow the instructions to complete your account set-up online, OR
  3. Create an account online.

back to top

How do I link to my physician?

There are two ways to link with your physician.

  1. Take your next lab order to a Patient Service Center* and give us your email address. We'll contact your physician and if the practice uses our online reporting system, we'll set up the link for you, OR
  2. Ask your physician for a PIN letter or email. Once they give you the PIN, follow the instructions to create the link. If your physician cannot give you a PIN because the practice is not using our online reporting system, you can print and share this letter containing information about the program.

back to top

How do I find out if my physician is participating?

Ask your physician if they are participating. Print and share this letter to let them learn more about the program.

back to top

What if my physician is not participating?

Let your physician know you're interested in receiving your Quest Diagnostics lab results electronically. Download an explanatory letter and share it with your physician.

Creating a link with your physician

back to top

How do I link to my physician?

There are two ways to link with your physician.

  1. Take your next lab order to a Patient Service Center* and give us your email address. We'll contact your physician and if the practice uses our computer system, we'll set up the link for you, OR
  2. Ask your physician for a PIN letter or email. Once they give you the PIN, follow the instructions to create the link. If your physician cannot give you a PIN because the practice is not using our online reporting system, you can print and share this letter containing information about the program.

Using Your PIN

back to top

I misplaced my PIN. What do I do?

Please contact your physician to get a new one. Once a new PIN is given to you, your old PIN will no longer be valid.

back to top

My PIN has expired. What do I do?

To protect your privacy, the PIN is designed to expire four weeks after it is issued. Please contact your physician to get a new one.

back to top

Is my secure PIN required each time I log into my Quest Diagnostics Account?

No, you will only need your secure PIN the first time you create a link with your physician.

Registering for a Health Management Service

back to top

How do I register for Google Health™, Keas™ , Microsoft® HealthVault™ or MyCare360™?

After you create your Quest Diagnostics account you will be prompted to select and create an account with a health management service. Or, you can visit the health management service's web sites and create your account there. Visit Google Health™, Keas™, Microsoft® HealthVault™, or MyCare360™ to learn more.

back to top

How do I select a health management service?

Each health management service offers you a range of features and capabilities, including the type of information that can be imported or manually entered, the presentation of your lab results, such as graphing, and trending, and your ability to grant permission to share your information with others. Visit the individual service web sites to learn more: Google Health™, Keas™, Microsoft® HealthVault™, or MyCare360™.

back to top

Is there a charge for receiving my Quest Diagnostics lab results through my health management service account?

No. Receiving your lab results electronically is free of charge.

Physician Participation

back to top

How do I find out if my physician is participating?

Ask your physician if they are participating. Print and share this letter to let them learn more about the program.

back to top

What if my physician is not participating?

If your physician isn't participating there are several options of getting your results.

  1. Encourage your physician to sign-up so that you can get your results online. Download an explanatory letter and share it with your physician.


    2. Or

  2. You may also receive your test results directly from your physician.
    • Next time your physician orders a lab test, ask your physician to indicate on the requisition that Quest Diagnostics should also send you a copy of the test results. Most tests take between 1-10 days to complete.
    • If you want a copy of previous test results you can ask your physician to send you a copy.

    Or

  3. You can fill out a form to get your test results directly from Quest Diagnostics if your state of residence permits. You can obtain an "Access Form" by sending an email to the Privacy Officer or call the regional laboratory closest to you. Once we receive your completed form, you will receive your test results within approximately 30 days.

Medical Information and Results

back to top

Can Quest Diagnostics provide me with medical charts from hospitals, prescriptions, x-rays, etc.?

No, Quest Diagnostics only provides laboratory test results; please contact your physician for this information.

back to top

I can't see my results. What should I do?

  1. Make sure that you have done all of these:
    • Created a Quest Diagnostics Account,
    • Linked your Quest Diagnostics Account to your physician,
    • Created a Health Management Service Account, and
    • Linked your Quest diagnostics Account to your Health Management Service Account.
  2. Verify that your physician's office has released your results. It may take a few hours for the results to appear in your Health Management Service Account after the physician has released them.

back to top

I don't understand my results. What should I do?

Please contact your physician who can answer any questions about your lab results.

*Not available at Patient Service Centers in Northern California.